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The role of agent AI has quickly increased in the last few months as organizational leaders are looking for ways to accelerate the transformation of AI. We firmly believe that agents + copilot + human ambition can provide real differentiation of AI for our customers. Putting an agent’s autonomous capacity to work for their business, our customers unlock the opportunity to achieve greater value. Recent introduction Microsoft 365 Chat Chat It fulfills our promise about the “co -pilot for all” by providing workers in the first place for free, safe and enterprising Ai chat interface. Our customers build their own adapted agents with the features of Microsoft Copilot Studio without code, which allow citizens and professional developers to expand the capillary capabilities and deliver the unique needs of their industry. We also offer the best suburb of agents directly out of the box, such as Sales agent This works independently to help the sellers build a pipeline and conclude more offers at higher speed. Similarly, we have recently announced a general -purposes agent – like Researcher and analyst – And invite all our Microsoft 365 co -pilot users to try them in their environments.
It is exciting to see agents trigger a pragmatic ai innovation for our customers by increasing productivity, creating capacity in every role and function and improving business processes. Below are several prominent from the last quarter that emphasize the influence of ACIC AI approach – from improving the experiences of employees to simplified work of work and significant cost savings.
A software management provider of agency services Atomic work ASURE ASURE AZURA AI Foundry to create an atom – AI Agent that transforms digital workplace experience for employees and automates the provision of services. Adopters of this platform for management agent recognize significant benefits, such as reduced operating costs and increased employee satisfactionwith one customer who achieves a 65% deflection rate within six months of implementation and projection of 80% by the end of the year. Integration within Microsoft teams and other business tools has further simplified delivery of services, allowing employees easier to access information and support. The company’s access approach resulted in a 20% increase in accuracy and 75% of the response delay reduction Compared to competitive solutions.
To support employees while managing great demand for internal requirements and create a satisfactory work environment, BDO Colombia He used the Copilot Studio and Platform for the Development of Betic 2.0 – an agent that centralizes and automates the key linen lists and financing process. Agent Reduced operating work load by 50%, optimized 78% of internal processes and showed 99.9% accuracy in managed requirements. He also helped reduce duplicative work, optimized workflows, improve the experience of employees-Klijent and continues to serve as a competitive differential for the market in the market.
To redeem Uses automation agents for the analysis of the submission and simplification of its global supply chain to unlock new efficiency and values. Receive more than 100,000 shipping bills through PDF every year, DOW has built an autonomous means in the Copilot Studio to scan to collect inaccuracies and turn them over on an employee inspection board. The use of a cargo agent – another agent built in Copilot Studio – employees can continue to explore “Data with data” in natural language. Agents help employees to solve the challenge of hidden losses autonomously within a few minutes rather than weeks or months. Dow expects Save millions of dollars on shipping costs through increased accuracy of logistics rates and billing in the first year.
As a leading provider of sustainable energy in Belgium, Eneco It serves over 1.5 million customers. Faced with performance problems with their existing chatbot, Eneco developed a new agent guided by AI using a code without a code without a code, at Copilot Studio. This multilingual agent is deployed on the company website in just three months, integrating unnoticed with its live chat platform. The new agent manages 24,000 chats per month – an increase of 140% over the previous solution – and resolves 70% more conversation with customers without handing over a live representative. For requirements that require escalation, the agent provides AI-Generate Summary of Talking for the Optimized Experience of the Call Center.
Re -imagine the prognosis of trends and consumer marketing, Estée Lauder Inch. Consumer Development Studio Kopilot – Agent that centralizes and simplifies consumers data to provide current access to effective insights. Using a natural language instructions, an agent reduced the time it takes for traders to collect data from hours to seconds, at the same time accelerating deciding and helping to prevent duplicate research. Together with Azure Openi and Aise AI search, teams can collect data, identify trends, build marketing assets, inform the study and move products to the market faster.
To create suggestions and simplify finding knowledge and organization, Fujitsu Azure Azure AGENT Inside Azure Azure AI Foundry to develop an intelligent, scalabal AI Age for sale automation agent. Agent Encouraged by the productivity of sales teams by 67% while deals with lack of knowledge and allows them to build stronger relationships with customers. This transformation enabled teams to move from the time of intense tasks to strategic planning and building relationships with customers, at the same time supporting new employees with information on products and strategic guidelines.
To reduce manual tasks and help employees provide exceptional experiences, Global Baker Bimbo Group founded its first technological center of excellence. Using Solutions Platform Platform and Copilot Studio, teams have created 7000 power applications, 18,000 processes and 650 agents to reduce the busy work and improve consumer services. Automation of low -value tasks, a company Savings tens of millions of dollars per year in developmental efforts and operational efficiency. Grupo Bimbo also moved to Azure because of his AI capabilities, scalability, safety and fast time on the application market.
KPMG Developed AI – an agent that helps identify the environment, social and management compliance. Using Microsoft AI Technologies, the agent helps identify relevant obligations, generate statements in natural language, evaluate the efficiency of control and descriptions of reduft control. This has already helped one of his customers to achieve 70% improvement in risk control and descriptions, 18-month reduction of the deadlines of the compliance program and 50% of a decrease in liquid efforts for compliance. KPMG also uses support agent to new employees by providing templates and historical references to Speed up the boarding process and reduce further calls by 20%.
In order to significantly improve their users’ services, T-mobile Used Power Applications for Promogenius Development – An application that combines promotional data from multiple systems and documents so that retail employees are equipped with the latest promotional information for customers. Using Copilot Studio, the company has installed an agent in the application so that user service representatives can immediately seek technical details from the device manufacturer and Make an overview of a product directed at a customer in a fraction of time that will require manual search. Promogenius is Other most commonly used app in the companyWith 83,000 unique users and 500,000 launch per month.
Using a Copilot Studio, Virgin money Developed Redi – an agent that serves as a digital host inside a mobile application for Credit Card Customer. The agent, dressed in understanding colloquialization and even known to speak jokes, serves as a sure way that customers quickly get answers with understanding the appropriate context for when a living representative is needed. This agent is viewed as a tool for their employees to better serve customers, Handling more than one million interactions, increasing customer satisfaction and becoming one of the best rated service channels of the bank. Row now Supports Customers of Digital Platform Virgin Money is recognized with an industrial award for AI in financial services.
In order for employees to help move with countless procedures, evolving regulations and complex banking systems, Wells Fargo He built an agent via teams to ensure fast and accurate user support. Using large linguistic models, the agent provides instant access to guidelines to 1,700 internal procedures in 4,000 Bank branches. Employees can now faster to locate the necessary information without the support of a colleague, with 75% of searches that take place via agent and time of time decreased from 10 minutes to 30 seconds.
There is a huge potential for agents to trigger the differentiation of the first AI for organizations everywhere, especially in combination with the co -pilot and Human ambition. In Microsoft, we believe that AI about the empowerment of human achievements, unlocking the potential and dem Transformation stories AI More than 700 customers and partners. I look forward to the partnership with you to unlock the continuation of AI opportunities, launch a pragmatic innovation and have made a significant business influence on your organization.
