4 Listening Skills Leaders Need to Master

Leaders who listen well create a company culture where people feel heard, valued and engaged. In addition, employees who experience quality listening report higher levels of job satisfaction and psychological safety. If you’re interested in sharpening your listening skills, try these four techniques: (1) Listen fully — don’t jump in or interrupt the speaker; (2) Listen to summarize the problem, not to solve it; (3) Balance your focus between building a relationship with the speaker and understanding the problem you are being presented with; (4) Listen for values ​​— Whether someone is grumbling about something small or saying something emotional or complex, it’s an opportunity for you to learn more about what’s important to them.