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In this compelling episode of the Brave Commerce podcast, hosts Rachel Tipograph and Sarah Hofstetter sit down with Greg Hewitt, CEO of DHL Express in the US, to discuss the future of logistics and commerce.
Based on his 30 years of experience at DHL, Greg offers forward-looking insights into the evolution of global shipping to meet the demands of an increasingly digital and connected world.
While reflecting on the transformation of the industry – from manual processes to AI-driven supply chain optimization-Greg focuses on the next big changes shaping logistics, including automation, sustainability and customer-centric innovations. The conversation highlights emerging trends in consumer behavior and explores what lies ahead for ecommerce in 2025.
Sustainability will take center stage as Greg outlines DHL’s ambitious targets for carbon neutrality, investments in sustainable aviation fuels, and innovative programs like Go Green Plus. His perspective highlights how bold and strategic decisions can drive growth and ensure resilience in a competitive landscape.
Main takeaways:
The evolution of logistics: It explores the pivotal moments over three decades, including the rise of eCommerce, automation and the potential of AI to enhance customer service and supply chain management.
Sustainability in Action: Learn about DHL’s $7 billion investment in sustainable aviation fuel and initiatives like Go Green Plus, which enables customers to offset carbon emissions.
Leveraging Logistics for Growth: Understand how changes in global shipping, supply chain optimization, and customer-centric shipping innovations can create opportunities in a competitive ecommerce environment.
