Medallia Appoints Mark Bishof as Chairman and CEO

The former Chief Business Officer of Qualtrics and CEO of Clarabridge brings extensive and proven industry experience to accelerate growth and innovation

Company Announces Additional Key Leadership Appointments

Medallia, Inc.the global leader in customer and employee experience, announced the appointment of Mark Bishof as president and CEO. Bishof brings more than 40 years of experience leading private and public software companies and extensive industry experience as the former Chief Business Officer of Qualtrics and CEO of Clarabridge. Bishof succeeds Mike Lipps, an Operating Partner of Thoma Bravo, who will remain on the board of Medallia.

“I am honored and excited to lead Medallia, a true pioneer with an extensive history and depth of data of personalized enterprise experience”

“I am honored and excited to lead Medallia, a true pioneer with an extensive history and depth of data of customized enterprise experience,” said Bishof. “Medallia has always been a customer-oriented and forward-thinking company, dedicated to helping companies deliver on their brand promises and deliver exceptional experiences. As our industry landscape continues to evolve, and with the support of a world-class investor like Thoma Bravo, we have significant opportunities to drive long-term growth and extend our leadership in the space.”

Bishof most recently served as Strategic Advisor and Chief Business Officer of Qualtrics, following its acquisition of Clarabridge. Under Bishof’s leadership, Clarabridge pivoted from a customer experience text analytics business to a leader in conversational AI. Prior to that, he served as CEO of Flexera Software and held leadership roles at Macrovision, IBM, Crossworlds Software and Deloitte Consulting.

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“We are excited to welcome Mark to Medallia, and look forward to working closely with him as we strengthen and expand our business and platform,” said Lipps. “He is an excellent and proven leader with strong experience in overcoming ambitious goals and managing complex challenges. We are well positioned for success in this next phase of our history, and we are ready to take our future and provide differentiated value for the our customers.

“For more than 20 years, I have had the pleasure of working with Mark and seeing his exceptional leadership in action,” said Orlando Bravo, Founder and Managing Partner of Thoma Bravo. “In a sector ripe for transformation, we see an incredible opportunity for Medallia, and we are excited for this next phase of growth supported by Mark’s leadership and the world-class team he has assembled.”

In addition to Bishof, Sid Banerjee has been appointed Chief Strategy Officer. As the former founder of Clarabridge, Banerjee has been at the forefront of driving innovation in customer experience technology for over 20 years. He will lead the development of Medallia’s AI innovation agenda and work closely with clients as they drive transformation in their organizations.

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Medallia also announced the following key senior management appointments:

• Bas Brukx has been appointed Chief Financial Officer. Brukx joins from Therapy Brands, where he served as CFO. He previously held CFO roles at Clarabridge and Allego.
• Ram Ramachandran has been appointed Chief Transformation Officer. He was most recently the President of CareJourney and previously served as Clarabridge’s Chief Technology Officer.
• Karl Knoll was appointed General Counsel. He previously served as General Counsel of Clarabridge and previously was a Partner at Womble Bond Dickinson.
• Jamie Hunter has been appointed Chief of Staff and Head of Corporate Development. He most recently served as Chief Operating Officer at Emburse.

“I’m excited to bring these seasoned industry leaders together and combine them with Medallia’s team and long history of innovation in customer experience and AI,” said Bishof. “The world is changing, and our vision is to accelerate our customers from CX-based surveys and signals to AI-based conversations and automation, enabling them to compete more effectively and gain higher share and enjoyment from the their customers”.

“I want to thank Mike for his leadership and making sure this is a really seamless transition so we can hit the ground running,” said Scott Crabill, Managing Partner at Thoma Bravo. “I look forward to working closely with Mark, Mike and the Medallia team to drive even more innovation and value for their customers.”