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The new solution allows data captured in Adobe technologies to inform event recommendations and customer engagement for increased personalization
RainFocus™, provider of the next generation event marketing platform, announced the Destination Connector, a new data integration solution with Adobe. The solution seamlessly connects data from Adobe Experience Cloud to RainFocus, aligning real-time customer behaviors from year-round sales and marketing efforts to attendee travel records. This creates more personalized event experiences, accelerated customer acquisition, and greater customer loyalty.
The Destination Connector complements the Source Connector, an Adobe integration solution that RainFocus announced in 2023. The Source Connector maps RainFocus behavioral data into the Adobe Experience Platform, creating a holistic view of the customer journey and of the assistant to make informed sales and marketing decisions. With the Destination Connector, those customer profiles can be streamed to RainFocus as attendees to promote personalized journeys at events and streamline the acquisition process.
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“Through our partnership with Adobe, we’re taking a true omnichannel approach to marketing,” said JR Sherman, CEO of RainFocus. “The Destination Connector, married to the Source Connector, enables two-way communication between behavioral event data and sales and marketing activities. It influences decision making on both ends that impacts customer engagement , retention and acquisition, and streamline workflows.With this constant feedback loop, each customer touchpoint becomes more meaningful and memorable.
RainFocus has been working with Adobe on its events portfolio for over six years. The company first announced its technology partnership with Adobe in 2023 when it became an Adobe Platinum Partner, working together to elevate customer journeys for joint customers. Last year, event marketing platform RainFocus powered Adobe Summit, the Digital Experience Conference that hosted more than 10,000 in-person and virtual attendees, more than 250 sessions and more than 140 sponsors. RainFocus was recognized at the 2024 Digital Experience Partner Awards, which took place at Adobe Summit, as ISV Partner of the Year for Technology Innovation.
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“B2B CMOs and CROs are increasing their focus on first-party data as a strategic asset, further underscoring the need for real-time connections to valuable data sources and destinations such as the marketing channel of the ‘events,” said Stephen Ratpojanakul, senior director, digital strategy. group in Adobe. “Real-time access to unified customer data fuels personalization at scale, and drives demonstrable increase in pipeline contribution, accelerated business cycles and improved win rates.”
RainFocus has also recently integrated with Adobe Acrobat Sign to simplify the tasks of speakers, exhibitors and attendees. The integration creates dynamic contracts with pre-populated information based on attributes in RainFocus, simplifying the process of creating contracts for the event organizer and signing contracts for the event participant.
