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A decades-long in-depth partnership aims to deliver unmatched value to clients while achieving tangible results from AI activities.
servanta provider of Customer Experience (CX) solutions, has announced a strategic initiative with Verint® (NASDAQ: VRNT), The CX Automation Company ™, to enhance the delivery of Verint’s AI-powered Bot solutions. This partnership builds on Servion’s decades-long status as a Verint Gold Partner, further solidifying its commitment to providing leading solutions with AI.
Frank Tersigni, Servion’s Chief Revenue Officer, expressed enthusiasm about the initiative: “By combining Servion’s implementation expertise with Verint’s innovative bot technology, we are poised to deliver unparalleled value to our customers, who it allows them to quickly get results from AI activities.”
Expanding Capabilities for Enhanced Agent Experience and Operational Efficiency
The initiative will leverage Servion’s extensive experience in collaboration on the design, implementation and support of Verint’s CX Automation solutions. This synergy aims to provide companies with more robust, AI-driven bot solutions to enhance the agent experience, increase productivity and improve operational efficiency, ultimately driving competitive advantage, significant savings of costs and tangible business results for customers.
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Frank TersigniChief Revenue Officer of Servion, expressed enthusiasm about the initiative: “We are excited to deepen our long-standing relationship with Verint through this strategic initiative. Verint Bots offers highly focused solutions that can be implemented quickly, allowing organizations to deliver results quickly. By combining Servion’s implementation expertise with Verint’s innovative bot technology, we are poised to deliver unmatched value to our customers, which enables you to quickly enhance customer and employee engagement strategies while achieving tangible results from AI activities.
Improving Agent and Customer Experience with AI
Verint Bots, powered by advanced AI, offer organizations the ability to automate interactions across channels, improve response times and allow human agents to focus on more complex, value-added tasks. The initiative with Servion will accelerate the adoption of these solutions, allowing more companies to benefit from intelligent automation in their customer service operations.
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Ken ArcherChannel Chief, Americas at Verint, commented on the partnership: “Our strategic initiative with Servion marks a significant milestone in our decades-long partnership, during which we have successfully implemented workforce engagement and solutions of CX automation to some of the largest organizations in the world. . Servion’s history in implementing Verint solutions, combined with its CX and AI expertise, positions them perfectly to expand the reach. and the impact of our AI bot solutions. Together, we will enable companies to transform their customer engagement capabilities, improve agent experiences, and achieve new levels of operational efficiency in an always-on world. more digital.
